Complaints Policy

Last updated July 2024

How do I make a complaint?

If you feel you need to complain about any part of your Deploi experience, we’re here to listen. You can contact us by:

Writing to us at: Deploi Complaints, Embankment East Tower, 100 Cathedral Approach, Salford, Manchester, England, M3 7FB

What do I need to include in my complaint?

To help us deal with you effectively and quickly, please include as much of the following as you can:

Your full name, address and contact number
Your email address
A description of the circumstances and facts that form the basis of your complaint
The impact that this has had on you
Any relevant reference numbers or account numbers

What will happen next?

We will acknowledge your complaint as soon as possible, and aim to have all complaints responded to within 10 working days. It may be that we can resolve it instantly, but should we need time to investigate appropriately, we will communicate this to you as soon as possible.

What if I do not agree with the outcome of the complaint?

If you do not agree with the outcome of our investigation, please inform us of this within one week of receiving the outcome. We will then seek further information around the context of your dispute, work to determine if the rejection is valid, and review our resolution. If this is still not found to be satisfactory, it will be escalated to top management to review.