What Metrics you Should be Tracking
Compliance is currently a race to the bottom, where speed of clearance is often the only metric taken into consideration.
It’s a known fact that workers will apply to a number of different roles and the company which completes their clearance first, wins the signature of the worker. This wastes time, money, and in no way helps the industry improve and grow as a sector. So what metrics should you be tracking in order to improve your processes and measure success?
Time to Clear & Average Time to Clear
What is it?
Time to clear is measured from the point the candidate has submitted all of their documents for the vetting process to when they have received fully compliant status.
How to measure this metric
If a candidate has submitted their application (with supporting documents) on the 01/01/24 and they receive fully cleared status on the 9/01/24, it has taken 9 days for the Time to Clear. By getting the average of all candidates you put through vetting, you will then get the Average Time to Clear.
Why is this useful?
By measuring the Time to Clear for each candidate and your Average Time to Clear, you’re able to assess how long it takes for you to get a hire through the vetting process and ready to work.
This can be particularly useful when estimating your capacity to fulfil won contracts, and how long it would take to deploy compliant officers after completing a recruitment drive.
% Pass Rate
What is it?
% pass rate measures the percentage of candidates that have become fully compliant from when they submit their application.
How to measure this metric
Number of fully compliant candidates / Total candidates who submitted x 100
If 68 out of 95 of your candidates who have submitted their vetting application have become fully compliant, then your pass rate of applicants is (68 ÷ 95 x 100), or 71.58%.
Why is it useful?
The candidate pass rate can give you a good idea of the quality of applicants you have from your recruitment efforts. If your pass rate is quite low, consider working closer with your recruiter to put some pre-screening practices in place.
Placement to vetting rate
What is it?
The % of candidates you have vetted that have completed the hiring process of coming onboard to your company.
How to measure this metric
Number of permanent hires Total number of candidates vetted x 100
Why is it useful?
This will give you a good indication of the buy-in that your candidates have to your company. As mentioned previously, security officers will be likely to apply to more than one job and will go with the job in which they can start working the quickest. If you are not seeing a high conversion rate, try reviewing your processes during the recruitment process to get buy-in from the security officer.
% of files returned
What is it?
According to BS7858 standards, the quality and accuracy of the vetting files are the responsibility of the company/file owner.
How to measure this metric
Number of fully compliant files Total number of files returned x 100
Why is it useful?
If any files are returned for not meeting the screening standards, it will be at the cost of your company. This emphasises the importance of working with a screening partner like Deploi that puts compliance first so you never have to fear that your workers are not screened to industry standards.
Barriers to vetting
What is it?
This metric is qualitative, and involves being in tune with what your candidates think of your vetting process as well as how you are contributing to the success or failure of it.
How to measure this metric
By recording any notable conversations you have with your vetting provider, your internal vetting team, and your candidates.
Why is it useful?
This can give you insight into things like whether your process is too expensive, too complicated for your candidates, or not generating enough value to your candidates and your team. You can then make necessary changes based on other metrics and these insights.
Audit improvement rate
What is it?
This is a long-term tracking metric that looks at your audit scores over a period of time. The goal is to see if there have been improvements or deterioration in your audit score that could have been caused by your compliance and vetting process.
How to measure this metric
Track your audit scores over a period of time and look at the trends.
Why is it useful?
It gives you a more holistic view of the overall impact your compliance and vetting process has on your business.
If you use these to look at your current vetting provider and worry they’re not up to scratch, why not book a call with us? Here at Deploi we pride ourselves on transparency and performance.